CRAVITY - 2024 SEASON’S GREETINGS [CRVT-STAY]

1. How long will it take my order to ship?
   Once an order has been processed, it will take up to 2 to 3 business days for us to ship it out – although we try to process and package them the day of or the business day after. An email confirmation will be sent out when shipped with your tracking number.
2. How can I cancel my order?
   If you have purchased an album but would like to cancel, please text us at 678-661-7026 or email us at kpopstoryus@gmail.com as soon as possible. If the order has already been shipped, we can no longer cancel it. Orders usually get packaged the same day or the following day, so it is important that you act quickly if you would like to cancel.
   
   Please keep in mind that once an order has been cancelled, you will need to place a new order if the cancellation was a mistake and you would like to receive the item(s) originally purchased.
3. Do you accept gift cards?
   No, we do not accept gift cards online. We only accept gift cards in store.
4. There is a charge on my account, but why didn’t my order go through?
   We’re sorry to hear about the technical issues you may be experiencing. If the order was not successfully place, the transaction may have been declined for a number of reasons. The charge may still appear as “pending” in your account, since it will take time for these transactions to be reversed or cancelled. Please allow up to 3 business days for these charges to be cleared. If you have been charged but have not placed an order, please contact us immediately regarding the issue.
   
   If you have been charged but did not receive a confirmation email, please allow a full day to receive it. If you still have not, please contact us immediately, and we will look into the matter further.
5. I received my album(s) but not my posters?
   All posters can be shipped separately with confirmation and tracking for an additional price. If you wish to receive a poster for an additional shipping charge (calculated at checkout) with your purchase, you must select the “Album + 1 unfolded poster” dropdown before adding the item(s) to your cart. If you do not wish to receive a poster for an additional shipping charge, please select the “Album only + no poster” dropdown.
   
   If the poster has been shipped separately in the USPS First Class carrier tubes (which takes 1 to 3 business days), please wait 5 to 7 business days after your album(s) arrive(s) for the poster to be delivered. If it still has not arrived, please text us at 678-661-7026 or email us at kpopstoryus@gmail.com.
6. How long does it take to re-stock on an item?
   It depends on the product. Some are sold out in Korea and will either take some time to re-stock there themselves or will not be manufactured again. You can always keep a close eye on our Instagram and Facebook pages, for we will post on those platforms when we do re-stock on an item. If there is something specific you are looking for, you can send us a message through those pages, and we will see if we will get that re-stocked any time in the future. 

STORY POINT

1. What is your Story Points program?
   Our Story Points reward program allows members to acquire points with each purchase. Members can then accumulate points and later use points for redemption offers.
2. How do I join the program?
   Please register in the “Accounts” icon in the bar at the top of the website. The program is free, and we would just need your first and last name and email address to sign you up. If you already have an account with us, make sure you always sign in when visiting our website or before purchasing a product.
3. How do I acquire points?
   Just sign into your account when entering the site and make a purchase! Your account will automatically update those points.
4. How can I use my points?
   When redeeming those points, they will be converted to coupons that you may use in your next order(s). Please see the chart below.
   Story Points        Cash Reward
   1000 points         $10 off coupon
   5000 points         $50 off coupon
5. Will my points expire?
   They will never expire.
6. Will I still be able to keep my points even if I return an item?
   No, you will not be able to. The points earned from purchase will be deducted from your account once the item is returned.
7. Can I use my points in store?
   No, unfortunately the two are separate, and you will not be able to use your points in store, only online.